Shipping and Delivery Policy
Last Updated: June 18, 2026
1. Introduction
This Shipping and Delivery Policy outlines the terms and conditions governing the shipment and delivery of products purchased from Begusarai Dairy Private Limited through our website, mobile applications, retail channels, and authorized distributors.
By placing an order with us, you agree to the terms described in this Policy.
2. Company Information
Begusarai Dairy Private Limited
Address:
Ward No. 18, Shihma, Sihman Karari, Bihar – 851129
Email: begusaraidairy@gmail.com
Website: https://www.begusaraidairy.com
3. Delivery Coverage Area
Begusarai Dairy Private Limited currently delivers products in selected serviceable locations.
Delivery availability may vary depending on:
- Product type
- Delivery address
- Service area coverage
- Logistics availability
The Company reserves the right to accept or reject orders based on serviceability.
4. Order Processing
Orders are generally processed after successful payment confirmation or order verification.
Order processing may include:
- Product availability verification
- Quality inspection
- Packaging
- Dispatch preparation
Orders placed on Sundays, public holidays, or outside business hours may be processed on the next working day.
5. Delivery Time
Estimated delivery timelines are as follows:
Fresh Dairy Products
- Local deliveries: Within 24 to 48 hours (where applicable)
Packaged Dairy Products
- Within Bihar: 2 to 5 business days
- Other serviceable locations in India: 3 to 10 business days
Actual delivery times may vary depending on location, weather conditions, transportation issues, festivals, or other circumstances beyond our control.
6. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
The Company may offer:
- Free shipping on selected products or order values.
- Promotional delivery offers from time to time.
Shipping charges are subject to change without prior notice.
7. Delivery Attempts
Customers must ensure that someone is available at the delivery address to receive the order.
If delivery cannot be completed due to:
- Incorrect address
- Customer unavailability
- Inability to contact the customer
the order may be cancelled or rescheduled at the Company’s discretion.
Additional delivery charges may apply for repeated delivery attempts.
8. Delivery of Perishable Products
Fresh dairy products require proper storage and timely acceptance.
Customers are advised to:
- Inspect products immediately upon delivery.
- Refrigerate products as recommended.
- Report any issues within 24 hours of delivery.
The Company shall not be responsible for spoilage resulting from delayed acceptance or improper storage after delivery.
9. Damaged, Missing, or Incorrect Products
Customers should inspect their orders at the time of delivery.
If a customer receives:
- Damaged products
- Defective products
- Incorrect products
- Missing items
the customer should notify Begusarai Dairy Private Limited within 24 hours of delivery by providing:
- Order details
- Description of the issue
- Photographs of the product and packaging (where applicable)
After verification, the Company may provide a replacement, store credit, or refund in accordance with its Refund, Return and Cancellation Policy.
10. Order Tracking
Where available, customers may receive order updates through:
- SMS
- Phone calls
- Website notifications
- Mobile application notifications
Tracking availability may vary depending on the delivery method and location.
11. Delivery Delays
While we strive to deliver products within the estimated timeframe, delays may occur due to:
- Adverse weather conditions
- Natural disasters
- Transportation disruptions
- Government restrictions
- Technical issues
- High demand periods
Begusarai Dairy Private Limited shall not be liable for delays caused by circumstances beyond its reasonable control.
12. Risk and Ownership
Ownership and responsibility for products pass to the customer upon successful delivery at the specified address.
Customers should ensure that products are received and stored appropriately after delivery.
13. Changes to this Policy
Begusarai Dairy Private Limited reserves the right to amend this Shipping and Delivery Policy at any time.
Updated versions will be published on the website with a revised effective date.
14. Contact Us
For delivery-related questions or assistance, please contact:
Begusarai Dairy Private Limited
Address:
Ward No. 18, Shihma, Sihman Karari, Bihar – 851129
Email: begusaraidairy@gmail.com
Website: https://www.begusaraidairy.com
15. Acceptance
By placing an order with Begusarai Dairy Private Limited, you acknowledge that you have read, understood, and agreed to this Shipping and Delivery Policy.