Refund, Return and Cancellation Policy

Last Updated: June 18, 2026

1. Introduction

This Refund, Return and Cancellation Policy applies to products and services offered by Begusarai Dairy Private Limited through its website, mobile applications, supplier portal, retail outlets, distributors, and other sales channels.

By placing an order or using our services, you agree to this Policy.

2. Company Information

Begusarai Dairy Private Limited

Address:
Ward No. 18, Shihma, Sihman Karari, Bihar – 851129

Email: begusaraidairy@gmail.com

Website: https://www.begusaraidairy.com

3. Dairy Products Covered

This Policy applies to dairy products including but not limited to:

Milk
Ghee
Paneer
Curd (Dahi)
Butter
Khoya
Sweets
Flavored Milk
Other dairy and milk-based products

4. Order Cancellation Policy

Before Dispatch

Customers may request cancellation of an order before it has been dispatched for delivery.

If the order has not been processed or dispatched, a full refund may be issued.

After Dispatch

Orders for perishable dairy products generally cannot be cancelled once dispatched due to food safety and quality control requirements.

5. Return Policy for Dairy Products

Due to the perishable nature of dairy products, returns are generally not accepted after delivery.

However, replacement or refund requests may be considered under the following circumstances:

Eligible Situations

Product delivered in damaged condition.
Wrong product delivered.
Product found spoiled at the time of delivery.
Product packaging found tampered before use.
Product received beyond its expiry date.
Significant shortage in delivered quantity.

Customers should report such issues within 24 hours of delivery along with photographs or other supporting evidence.

6. Non-Returnable Products

For food safety reasons, the following products are generally non-returnable:

Opened dairy products.
Partially consumed products.
Products stored improperly after delivery.
Products returned after expiry.
Products reported after the permitted complaint period.

7. Refund Approval Process

Upon receiving a complaint:

The Company will review the complaint.
Supporting photographs or evidence may be requested.
Product quality and delivery records may be verified.
A decision regarding refund or replacement will be communicated to the customer.

The Company reserves the right to refuse requests that do not meet eligibility requirements.

8. Replacement Policy

Where appropriate, the Company may offer:

Product replacement
Store credit
Refund

The method of resolution shall be determined by the Company based on the circumstances of the complaint.

9. Refund Timeline

Approved refunds will normally be processed within 7 to 15 business days.

Refunds may be credited through:

Original payment method
Bank transfer
UPI transfer
Other approved payment channels

Processing times may vary depending on banks and payment providers.

10. Failed or Duplicate Payments

If a customer is charged more than once for the same order or a payment is deducted but the order is not confirmed, the customer should contact us with transaction details.

After verification, eligible refunds will be processed.

11. Milk Supplier Payments

Payments made by Begusarai Dairy Private Limited to registered milk suppliers are based on:

Milk quantity supplied
Fat and SNF content
Applicable procurement rates
Verified procurement records

Any dispute regarding milk procurement or payment statements should be reported within 30 days from the payment date.

12. Software and Digital Services

If the Company provides paid software services, subscriptions, or digital products:

Fees paid for activated digital services are generally non-refundable.
Refunds may be granted in cases of duplicate payment, billing error, or service non-delivery caused by the Company.

13. Limitation of Liability

Begusarai Dairy Private Limited shall not be liable for:

Product spoilage caused by improper storage after delivery.
Delays caused by logistics partners or unforeseen events.
Incorrect delivery information provided by customers.
Losses arising from misuse of products.

14. Changes to this Policy

The Company reserves the right to update or modify this Policy at any time.

Any changes will be posted on the website with an updated effective date.

15. Contact Us

For refund, return, replacement, or cancellation requests, please contact: