Customer Support Executive – Telecaller (Female)
Begusarai Dairy Private Limited is looking for a proactive, communication-driven female professional for the position of Customer Support Executive – Telecaller (Female) to manage incoming calls, follow up on leads, and ensure smooth customer coordination. This position is exclusively for female candidates.
Posted: September 2026Role Overview
The Customer Support Executive (Telecaller) will be responsible for handling incoming calls and inquiries, following up on incoming leads and converting them into center enrollments, maintaining detailed call logs and records, and coordinating with relevant departments to ensure timely issue resolution.
This is primarily an office-based telephonic and online coordination role and does not involve field work.Key Responsibilities
- Handle incoming calls from customers and respond to their queries professionally.
- Follow up on incoming leads and coordinate the process of converting them into center enrollments.
- Make outbound calls to potential leads and explain products, services, and enrollment processes.
- Maintain accurate and up-to-date call logs, lead records, and follow-up schedules in the company's digital system.
- Coordinate with relevant departments and individuals to resolve customer issues and fulfill requests.
- Track pending customer queries and follow up until closure.
- Provide product and service information to callers and assist them in making informed decisions.
- Manage and update customer information and interaction records.
- Escalate unresolved queries or complaints to senior management with proper documentation.
- Prepare or maintain daily/weekly reports on call activity, lead status, conversions, and issues.
- Maintain professional and courteous communication at all times.
- Complete other tasks assigned by senior management from time to time.
Desired Skills
- Good verbal communication and telephonic skills (Hindi and local language proficiency preferred).
- Ability to handle customer calls professionally and patiently.
- Strong follow-up and lead conversion skills.
- Basic knowledge of computer, internet, MS Office/Google Workspace, and online data management.
- Ability to maintain accurate call logs and digital records.
- Good listening and problem-solving skills.
- Ability to work independently and manage daily call targets.
- Prior experience in telecalling, customer support, call center operations, or similar roles will be an advantage.
Who Should Apply?
This position is open only for female candidates who are comfortable with making and receiving calls, lead follow-ups, customer interaction, digital record-keeping, and coordination.
Freshers with strong communication skills are welcome to apply. Candidates with relevant experience will be preferred.
Application Process
Interested candidates are requested to send their updated CV/Resume to:
info@begusaraidairy.comPlease mention "Application for Customer Support Executive – Telecaller (Female)" in the subject line of the email.
Shortlisted candidates will be contacted for the further selection process.
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