Careers

Role Overview

The Associate Manager will be responsible for managing communication and coordination with milk suppliers, handling supplier-related queries and issues, following up with new supplier leads, maintaining digital records, and ensuring smooth coordination of supplier-related operations.

Key Responsibilities

• Communicate regularly with existing Milk Suppliers and maintain professional relationships.
• Follow up with new milk supplier leads and coordinate the process of converting leads into active suppliers.
• Understand and respond to supplier queries, concerns, and operational requirements.
• Receive and manage supplier tickets, complaints, and issues and ensure timely resolution through proper follow-up.
• Listen to supplier problems and coordinate with the relevant team/senior to provide appropriate solutions.
• Coordinate to ensure that milk quality and milk collection quantities are maintained as per the required standards and operational requirements.
• Coordinate and complete the supplier agreement and documentation process.
• Maintain complete and accurate online records of supplier communication, follow-ups, tickets, complaints, agreements, and other supplier-related activities.
• Regularly update supplier information and operational records in the company's digital system.
• Track pending supplier issues and follow up until closure.
• Prepare or maintain reports related to supplier activities, leads, issues, agreements, and collection-related information.
• Share important supplier feedback, issues, and updates with senior management.
• Complete other tasks assigned by senior management from time to time.

Desired Skills

• Good communication and interpersonal skills.
• Ability to communicate professionally with suppliers over phone, WhatsApp, and other digital channels.
• Strong follow-up and coordination skills.
• Ability to understand problems and coordinate their resolution.
• Basic knowledge of computer, internet, MS Office/Google Workspace, and online data management.
• Ability to maintain accurate digital records and documentation.
• Good organizational and time-management skills.
• Ability to work responsibly and independently.
• Prior experience in customer relationship management, supplier management, operations, sales coordination, dairy operations, or similar roles will be an advantage.